Return Policy

• What is the general return policy for Desi Eco? 

Your order will be cancelled only if you cancel it within 3 hours, of placing the order on site.  

You can also email us your order details, including the reason for returning the same to our customer support team on info@desiecofarms.com or contact +91-9650234949.

We value customer feedback and use it to constantly improve the quality of our service. Once your request is approved, we will refund the amount to you within 5-7 business days. 

• What should I do if I receive a damaged item, wrong product or missing units in my order?

We will issue a full refund if the products received are in the following conditions: 

• If products received are found damaged.
• If products received are incorrect as per details on the website. 
• If the quantity of the products received does not match with your order. 
• If the product has an expiry of less than one month. 

Further, you are requested to send a snapshot of the outer packaging and products received to our customer support team at info@desiecofarms.com or call us on +91-9650234949 within 2 days of receipt of the product. 

Arrangements will be made for a reverse pickup of the package and then issue either a full refund or a different item in exchange, as per your request. Please note that replacements are subject to the availability of the particular product.

Products should be received in original packaging and sealed condition. If they are received opened or used, the same will not be accepted as returns. 

• What is the general refund policy for Desi Eco?

The mode of refund varies. If initiated by Debit/Credit Card or Net Banking, please allow 5-7 business days for the credit to appear in your account. There could be a delay in the refund process. Since its Bank’s policy delays the refund process, we have no control over it. 

In case a refund is initiated via digital payments, it will take 24 hours for the credit to appear in your account.

If you have any queries, contact us at info@desiecofarms.comor call us on +91-9650234949

Contact

Desi Eco Farms Pvt. Ltd 

647B/I-104/2, Jankipuram Garden, Lucknow UP India Pincode: 226021 

Mobile no. +91-9650234949 

Email: info@desiecofarms.com